Floyd & Co Privacy & Cookie Policy (UK)
Last updated: 18/02/2026
This Privacy & Cookie Policy explains how we collect, use, and protect your personal information when you use our dog walking and pet sitting services or visit our website. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
By using our services or browsing our website, you agree to the practices described in this policy.
2. Who We Are
Business name: Floyd & Co
Address: Foxholes, Place, Leeds LS26 9FR
Email: Janedworsky@floydandco.uk
Phone: 01977558376 / 07979850908
We act as the Data Controller, meaning we determine how your personal data is used.
3. Information We Collect
3.1 Personal Information
• Name
• Address
• Email address
• Phone number
• Emergency contact details
3.2 Pet Information
• Pet name(s)
• Breed, age, and behaviour notes
• Veterinary details
• Medication or health requirements
3.3 Service Information
• Booking dates and times
• Home access instructions (e.g., key codes, key handling)
• Notes about your preferences
3.4 Website Data (if applicable)
• IP address
• Cookie data
• Website usage analytics
We only collect information necessary to provide safe, reliable pet care.
4. How We Use Your Information
We use your information to:
• Provide dog walking and pet sitting services
• Communicate with you about bookings
• Keep pets safe and respond to emergencies
• Maintain accurate records for insurance and legal compliance
• Improve our website and services
• Process payments securely through third party providers
We do not sell or share your data for third party marketing.
5. Legal Bases for Processing
We process your data under the following lawful bases:
• Contract: To deliver the services you request
• Legitimate interests: To operate and grow our business
• Legal obligation: For insurance, tax, or regulatory requirements
• Consent: For optional communications or website cookies
You may withdraw consent at any time.
6. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your information, including:
• Password protected systems
• Restricted access to personal data
• Secure handling of house keys and access codes
• Encrypted devices where applicable
We retain your data only as long as necessary for service delivery, legal obligations, or record keeping.
7. Sharing Your Data
We may share your information with:
• Veterinary professionals in an emergency
• Insurance providers
• Payment processors
• IT or website service providers
We only share the minimum information required.
8. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent
To exercise your rights, contact us at janedworsky@floydandco.uk
9. Cookies
9.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help the site function properly and allow us to understand how visitors use it.
9.2 How We Use Cookies
We use cookies to:
• Ensure the website works correctly
• Remember your preferences
• Improve website performance
• Analyse visitor behaviour (e.g., via Google Analytics)
We do not use cookies to collect sensitive personal data.
9.3 Types of Cookies We Use
Strictly Necessary Cookies
Essential for the website to function. These cannot be disabled.
Analytics Cookies
Used to understand how visitors use the site so we can improve it.
These are only used with your consent.
Functional Cookies
Used to remember your settings or preferences.
Advertising Cookies (only if applicable)
Used to show relevant ads.
9.4 Cookies We Use
CookieConsent Stores your cookie preferences Necessary 6 months
_ga Google Analytics tracking Analytics 2 years
_gid Analytics session tracking Analytics 24 hours
9.5 Managing Cookies
You can manage or delete cookies through your browser settings.
You can also withdraw consent for non essential cookies using our cookie banner or settings tool.
Disabling some cookies may affect website performance.
9.6 Third Party Cookies
Some cookies may be set by third party services such as:
• Google Analytics
• Embedded maps or videos
• Booking or payment tools
These providers have their own privacy and cookie policies.
10. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated date.
11. Contact Us
If you have questions about this policy or how we handle your data, please contact:
Email: janedworsky@floydandco.uk
Phone: 01977 558376/ 0797 9850908
Address: Floyd & Co, Foxholes Place, Leeds LS26 9FR
Floyd & Co Terms & Conditions
These terms and conditions govern the use of WWW.floydandco.uk
This Site is owned and operated by Jane Dworsky. This Site is a service website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Jane Dworsky and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
The following services shown on our Site:
- Dog Walking
- Home Boarding
- Pet Services
The services will be paid for in full as agreed with client once an invoice is produced.
These Terms and Conditions apply to all the services displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all individual services we provide. You agree to our services from our Site at your own risk.
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract for services from us within 14 days without giving notice. The cancellation period:
- Will end 14 days from the date an estimate is sent for services
- 25% non refundable deposit required to secure bookings
- Balance required 7 days before Stay
Cancellation Policy: School Holidays / Bank Holidays & Summer Months May/Jun/Jul/Aug cancellation required 72 hours before with 50% charge.
All other months or stays 72 hours before with loss of deposit.
To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at janedworsky@floydandco.uk or by telephone 0797 9850908.
Effects of Cancellation
If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract less deposit paid or 50% of the booking depending on the time of year of your booking as shown in our cancellation policy.
We will provide the reimbursement without undue delay and no later than 14 days after the day we were informed of your decision to cancel.
If you requested the start of services to begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment.
We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.
Limitation of Liability
Emma Colton and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Emma Colton and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
01977 558376 or 07979850908
janedworsky@floydandco.uk
Foxholes Place, Leeds LS26 9FR
You can also contact us through the contact us form available on our Site.
Effective Date: 18/02/22